Following graduation from the University of Sydney, Jacqueline worked for six years managing the diversional therapy services at Blacktown Hospital. Her experience includes service provision in the Rehabilitation, Paediatrics, Community Outreach, and general hospital areas on a referral basis. Upon completion of her Masters degree, Jacqueline joined the University of Sydney as a Lecturer and worked there from 1996-2001 teaching on the Bachelor of Applied Science (Leisure and Health) course.
During 2001 Jacqueline was actively involved in the first round of the Residential Aged Care Accreditation as an Aged Care Quality Assessor and has continued her involvement with the Aged Care Standards and Accreditation Agency. In 2003, she became a member of the higher awards panel for the National Office of the Aged Care Standards and Accreditation Agency.
Over the years Jacqueline has done some part time teaching at TAFE and continues to present a variety of workshops to diversional therapy practitioners across Australia. Jacqueline is the a Past President of The Diversional Therapy Association of New South Wales, was a New South Wales representative on the Diversional Therapy Association of Australia National Council Education Committee and the editor of the monthly Diversional Therapy Association Newsletter from 1997 - 2005.
Jacqueline is also the co-author of two diversional therapy manuals and two programming and activity books (Starting Points for Programs and Activities / Books 1 & 2) and was a finalist in the Young Business Women's Category in the 2001 Telstra New South Wales Business Women's Award.